CANCELLATION POLICY
We understand that plans can change. Please review our cancellation policy below.
Standard Cancellation & Rescheduling Window
Free Changes: You may cancel or reschedule your appointment at no charge up to [24 or 48] hours before your scheduled arrival window.
Late Notice: Cancellations or rescheduling requests made less than [24 or 48] hours before the start of your appointment will be subject to a late cancellation fee of [e.g., $50 / 50% of the service cost
Lockouts & Service Access
Our cleaning professionals must be able to access your home at the scheduled time. If our team arrives and is unable to gain entry (e.g., incorrect gate codes, locked doors, or no one home) and we cannot reach you within 15 minutes, it will be treated as a same-day cancellation.
This is considered a “lockout” and will incur a fee equal to [e.g., 50% to 100%] of the booked service total to compensate our team for their travel time and blocked schedule.
Weather & Emergency Exceptions
We prioritize the safety of our clients and staff. In the event of severe weather emergencies (such as local state-of-emergency snowstorms or severe flooding), cancellation fees will be waived, and we will work with you to reschedule your clean as quickly as possible.
Sudden illness emergencies are evaluated on a case-by-case basis. Please contact us as soon as possible if an emergency arises.
How to Cancel or Reschedule
To avoid any misunderstandings, all cancellations or changes must be made through one of the following methods:
Online: Log into your client portal via our website to reschedule your booking. Email: Send a message to [info@simonecleanliving.com. (Time stamps on emails will be used to calculate notice periods).
Phone/Text: +1 (973) 637-6232